Frequently Asked Questions (FAQ)
More FAQs coming soon
1. What products do you sell?
We specialize in professional sanding, grinding, polishing tools & abrasives, including sandpaper, sanding discs, flap discs, polishing wheels, grinder accessories and more. We provide high-quality sanding solutions for woodworking, metal, furniture, and construction industries.
2. Are your products good quality?
All our products are strictly tested before shipping. They feature stable performance, high durability, and high grinding efficiency, suitable for industrial and professional use.
3. What materials can I work on?
Our sanding products can be used on metal, stainless steel, wood, furniture, stone, wall, car polishing, hardware processing, and more.
4:How do I choose the right sanding, grinding & polishing products?
You can select the most suitable products according to these 5 professional steps:
- Confirm your material: Choose different abrasives for metal, wood, stainless steel, stone, furniture or wall.
- Confirm processing stage: Coarse grinding (remove material), medium grinding (smooth surface), fine grinding (finish), polishing (mirror effect).
- Select grit/granularity: Lower grit = aggressive cutting; Higher grit = finer finish.
- Choose tool type: Flap discs, sanding discs, sandpaper, polishing wheels, etc., based on your machine and usage.
- For bulk or industrial orders: Contact us directly for professional recommendation and best price.
If you are not sure, just tell us your material and purpose, we will guide you to choose.
5. Do you support bulk / wholesale orders?
Yes, we support bulk orders and wholesale. We offer better prices for large quantities. Factories, contractors, workshops and distributors are all welcome.
6. How to place an order?
Select products → add to cart → fill in shipping information → complete payment. It’s simple and safe.
7. Is shipping free?
We offer **FREE SHIPPING on all orders over $35**. For orders under $35, shipping cost will be calculated automatically based on quantity and weight.
8. What payment methods do you accept?
We accept major credit cards and PayPal. All payments are processed through secure and encrypted channels.
9. When will you ship my order?
Most orders are processed and shipped within 24–48 hours (excluding weekends and holidays).
10. How long does delivery take?
International delivery usually takes 7–20 business days, depending on the destination country and customs.
11. How can I track my order?
Once shipped, we will send a tracking number to your email. You can also track your order in your account on our website.
12. Do you accept returns or refunds?
Unused, resalable items in original packaging can be returned or exchanged within 15 days after delivery.
13. What if the product has quality issues?
Please contact our customer service with photos or videos. We will provide a replacement, partial refund, or reshipment as needed.
14. Who pays for return shipping?
If the item has quality problems, we cover the return shipping. If it’s for personal reasons (wrong order, no longer needed), the buyer covers return shipping.
15. Can individual buyers purchase?
Yes, we welcome individual users, craftsmen, repair shops, factories, and companies.
16. How can I contact you?
You can contact us through our website message, email, or order page. We will reply to you as soon as possible.
